The Field Service Engineer should Conducts service, repair and/or installation of Mass Spec and HPLC and Capillary Electrophoresis in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. Responds to customer support calls within an assigned territory. We have excellent growth opportunities within. This position is part of the Service and will be located in Ahmedabad. In this role, you will have the opportunity to: Maintain and install SCIEX products at both internal and external customer sites, including strategic accounts. Conducts maintenance service and/or installation of Capillary Electrophoresis, LC and Mass Spectrometer Instruments at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Responds to customer support calls within an assigned territory.

Core Responsibilities

Completes and successfully pass assigned training tasks on assigned products and responsibilities.
Perform high quality installation, repair and maintenance on mass spec instruments and handling escalation calls
Handles critical calls and Being customer centric.

The essential requirements of the job include:

(MSc/BE/ BTech in Electronics or Instrumentation; Specialization in Analytical Instrumentation
10+ Years of relevant experience in Lifesciences or related industry
In-depth understanding of analytical instrumentation in Service, specific to mass spectrometry and experience related to Mass Spec and HPLC

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability and willingness to travel,overnight /outstation calls with short notice,if required
Must have a valid driver s license with an acceptable driving record

It would be a plus if you also possess previous experience in:

Mass Spectrometer

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Senior Field Service Engineer