Senior Facility Manager - Admin

Taskus

12 - 21 years

12 - 20 Lacs

navi mumbai

Posted:1 day ago| Platform:

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Skills Required

transport management cafeteria management petty cash management facility administration security management administration work housekeeping management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Rol

Role Overview

The Senior Operations Manager (SOM) will be responsible for leading and driving business operations across multiple programs/sites. The role requires strategic planning, strong client relationship management, team leadership, and performance delivery to ensure business growth and customer satisfaction.

Key Responsibilities

Oversee day-to-day operations of assigned LOBs/processes, ensuring SLA/KPI adherence and process excellence.
Manage and mentor a large span of AMs, OMs, and TLs across multiple functions/sites.
Partner with clients and internal stakeholders to align on business goals, strategies, and performance metrics.
Drive continuous improvement through data-driven decision-making, automation, and process re-engineering.
Monitor financial performance, including P&L responsibility, cost optimization, and revenue growth.
Implement governance models for regular business reviews with clients and leadership.
Ensure compliance with regulatory, security, and quality standards.
Champion employee engagement, learning, and development initiatives to build high-performing teams.

Required Skills & Qualifications

Graduate/Postgraduate with 1216 years of experience in international BPO/KPO operations.
Minimum 4–5 years in a leadership role handling large teams (500+ span).
Strong expertise in managing multiple clients, geographies, and business verticals.
Proven track record in delivering on KPIs such as CSAT, NPS, Quality, and Efficiency.
P&L management, business transitions, and client governance experience is mandatory.
Excellent communication, stakeholder management, and conflict resolution skills.
Strong analytical and problem-solving abilities with exposure to Lean/Six Sigma preferred.
Flexible with 24/7 shift environment and ability to travel if required.

Preferred Attributes

Exposure to BFSI, Healthcare, Travel, or Technology domains.
Experience in handling multi-site/global delivery.
Certification in Six Sigma/Project Management will be an added advantage.
e & responsibilities

Preferred candidate profile

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