Senior Facilitator, Learning & Development

WHAT YOU GET TO DO Facilitate training courses in both live and on-line environments Design and develop need-based L&D programs to support the business Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions Manage and develop project plans and timelines Contribute to training process improvements and participate in other projects as needed Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs Contributes to process improvements and innovation in the L&D function Attend any client mandated trainings Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group. Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning. Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group. Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership. Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives. Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario WHAT ABOUT YOU? Minimum 2+ years of strong knowledge in US Mortgage Origination Services Should be a Graduate in any discipline Should have sound understanding of MS Office Should