Senior Executive/Lead Analyst - ERP Support

Experience

Location

Notice period

Requirement Type

Responsibilities/ Missions

Key Activities :

Business Support

• Managing end to end books closure activities.
• Monitoring and running cost/transaction transfer schedules.
• Managing L1 Support to People Connect Users mainly for Oracle Financial Module.
• Resolving business blocking errors and day to day issues/queries raised by end users.
• Update Local / Global master data setups in ERP basis SNOW request / Incident.
• Incident / Request management in SNOW ticketing tool.
• Coordinating with Functional Support team, L2/L3 Support Team for issues resolution.
• Performing SIT & supporting UATs testing for new enhancement / deployment, dry run testing.
  

Key Interactions

• L2, L3 Support teams.
• Functional Support Team.
• Finance Business Stakeholders.
  

Essential

• Experience of 2-6 years in Oracle ERP.
• Knowledge of Finance and or P2P functional module.
• Experience in handling L1, L2 Support of Oracle ERP.
• Good communication skills.
• Knowledge of PL/SQL.
• Experience of handling any ticketing tool, incident management.
• Good knowledge of Office 365 tools.
  

Preferred

• Knowledge & Experience in Oracle Fusion ERP Finance Module & P2P.
• Should have experience in handling L1/L2 support.
• Working experience Service Now ticketing tool.
  

You are meant for this job if you have/ are :

• Good L1/L2 support experience.
• Good planning, time-management & communication skills.
• Ability to learn & adapt quickly.
• Enjoy working in a fast-paced environment where priorities can change often, therefore the ability to work in a self-directed fashion adjusting priorities as required.
• Strong Customer Service ethic and presentation.
• Show strong initiative, proactive and persuasive.
• Flexible working hours during peak business periods.
  

Your Future At Technip Energies

• Potential career path, if possible.
• Training and development.
• Diverse and international team if relevant.