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SENIOR EXECUTIVE

SENIOR EXECUTIVE

Trade-plus

2 - 4 years

4 - 6 Lacs

chennai

Posted:23 hours ago| Platform:

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Skills Required

interpersonal skills bfsi senior executive focus shaping client engagement client support customer service customer experience stock market

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview

As a Customer Experience- Senior Executive , youll be at the forefront of our client interactions, ensuring their queries are addressed promptly and with care. Your ability to provide accurate and insightful solutions plays a pivotal role in shaping our image as a customer-centric organization.

Key Responsibilities:

NRI Client Support:

Multi-Channel Assistance: Assist NRI clients through email, phone, and chat, addressing their queries and concerns with regard to their account and Trading activities

Accurate Resolutions: Provide accurate and insightful solutions to client issues within specified time frames.

Client Engagement:

Positive Interactions: Ensure all client interactions leave a positive and lasting impression.

Feedback Collection: Gather and relay client feedback to help improve our services and offerings.

Customer-Centric Focus:

Empathy: Understand and empathize with client needs, building trust and rapport.

Brand Image: Contribute to improving our companys image as a customer-centric organization.

Qualifications:

A degree in Business, Customer Service, or a related field is a plus.

Previous experience in customer service, client interactions, or a similar role is preferred.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a commitment to delivering solutions.

Empathy and a client-centric mindset.

Prior experience in BFSI or stock market domain is an added advantage.

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Trade-plus

Financial Technology

New York

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SENIOR EXECUTIVE