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SENIOR EXECUTIVE

SENIOR EXECUTIVE

Trade-plus

0 - 3 years

2 - 5 Lacs

Chennai

Posted:2 months ago| Platform:

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Skills Required

Computer science MS Office suite Ticketing Helpdesk Bfsi Senior Executive Customer support Stock market Information technology Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: We are looking for a dedicated and customer-focused Technical Customer support - Senior Executive to provide prompt technical assistance to our employees and clients. The ideal candidate will troubleshoot and resolve basic software, and network-related issues, ensuring minimal disruption in daily operations, especially those critical to stock market trading and financial tools. --- Key Responsibilities: * Provide first-level technical support via phone, email and Chats. * Troubleshoot and resolve issues related to trading software platforms. * Log and track support issues using a ticketing system and ensure timely resolution. * Coordinate with project teams for unresolved technical problems. --- Key Skills & Qualifications: * Bachelor s degree or diploma in Computer Science, Information Technology, or a related field. * 0-3 years of experience in a tech customer support or helpdesk role. * Basic knowledge of MS Office Suite, and network troubleshooting. * Familiarity with stock trading platforms or financial tools is a plus. * Strong communication and problem-solving skills. * Ability to multitask and work in a fast-paced environment. --- Preferred Qualities: * Eagerness to learn and adapt to new trading technologies. * A calm and helpful approach in high-pressure situations. * Prior experience in BFSI or stock market domain is an added advantage.

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New York

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SENIOR EXECUTIVE