Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Program Delivery Coordination- Support faculty and operations teams to ensure session readiness and post-session tasks. Track learner attendance, assignment submissions, and engagement metrics. Assist in program orientation and regular communication schedules. Reporting Feedback- Generate weekly/monthly reports on ticket resolution, common issues, and learner satisfaction. Identify process gaps and suggest improvements based on recurring learner concerns. Ticket Management Resolution- Respond to and resolve learner queries via ticketing system within defined SLAs. Categorize, prioritize, and escalate tickets to the appropriate teams when necessary. Maintain a high closure rate while ensuring learner satisfaction. Learner Support Communication- Communicate clearly and empathetically with learners via email, phone, or chat. Provide accurate information regarding course content, schedules, assessments, and policies. Follow up with learners to ensure issues are fully resolved and feedback is captured. Weekend Session Moderation
Timespro
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