Senior Executive- Sales & Services

As a Senior Executive- Sales & Services at Malabar Gold & Diamonds, your role involves achieving individual sales targets and implementing strategies to enhance store profits. Your key responsibilities include: - Greeting and receiving customers warmly, understanding their requirements, and guiding them to relevant products to influence their buying decisions. - Engaging customers through suggestive selling, remote selling activities, cross selling, and cross promotion to HNI Customers. - Handling customer queries and complaints effectively, providing excellent customer service, educating customers on product details, and ensuring customer satisfaction. - Packing products in front of CCTV camera for online orders to maintain security protocols. - Managing customer returns and Old Gold by performing necessary quality checks and adhering to terms and conditions. - Gathering feedback from customers/prospects and sharing it with the Manager for business improvement. - Ensuring accurate entry of customer details after purchase to maintain an updated customer database. You will also be responsible for informing customers about special offers, enrolling them in schemes, managing customer orders, stock counting, transferring stock to lockers, maintaining visual merchandising guidelines, ensuring safety of displayed jewellery, generating customer leads, supporting in-store events, staying updated on market trends, adhering to company grooming standards and SOPs, preparing sales reports, and acquiring knowledge in all store sections. Qualifications required for this role include: - HSC - Age below 35 - 6 to 8 years of experience in retail sales Location: Latur, Maharashtra, India Please note that the salary range for this position is as per industry standards.,