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Bajaj Finance
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Senior Executive - Operations and Service

Senior Executive - Operations and Service

Bajaj Finance

2 - 4 years

2 - 5 Lacs

kanpur

Posted:Just now| Platform:

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Skills Required

data analytics compliance branch operations finance vendor management data cash management management analytics sales data analysis operations communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Operations and Service
Job Purpose
This position is open with Bajaj Finance Ltd. Duties and Responsibilities

Ensure SLA delivery for each process.

Ensure quality of files processed by the Operations team are within specified guidelines.

Achieve Service to Sales numbers.

Ensure all cash management services at the branch are delivered.

Achieve service-related TAT and specific deliverables like generating tokens, FTR, TAT, etc.

Perform data analysis and share best practices with the team.

Ensure implementation of policies and processes.

Coordinate with various HO / cross-functional departments and provide feedback.

Recruit, forecast, and plan manpower requirements.

Ensure the highest levels of employee relationship, motivation, and engagement to drive results and high levels of employee satisfaction.

Manage vendors (CPV agencies).

Ensure compliance and integrity within the area/region.

Support all new initiatives and functional projects of the function.

Required Qualifications and Experience

Should have 2-4 years of experience, including at least 1 year managing branch operations.

Should be a post graduate, preferably.

Should have a collaborative work style to engage with peers and colleagues across the company.

Should have excellent communication skills, along with strong presentation and data analytics skills.

Self-motivated and a self-starter.

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Senior Executive - Operations and Service