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Senior Executive - Operations and Service

Senior Executive - Operations and Service

Bajaj Finance

1 - 3 years

2 - 5 Lacs

bidar

Posted:2 hours ago| Platform:

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Skills Required

management risk assessment legal risk payments

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Operations and Service
About The Role
We are seeking a highly motivated and experienced Senior Executive - Operations and Service to join our dynamic team. The ideal candidate will play a pivotal role in overseeing operational processes, ensuring exceptional service delivery, and driving continuous improvement initiatives. This position requires strong leadership, analytical skills, and the ability to work collaboratively across departments to achieve organizational objectives. Key Responsibilities

Supervise daily operations and ensure smooth functioning of service delivery processes.

Monitor key performance indicators (KPIs) and prepare regular reports for management review.

Identify process improvement opportunities and implement best practices to enhance efficiency and customer satisfaction.

Lead, mentor, and train junior team members to achieve performance targets and maintain high standards of service.

Collaborate with cross-functional teams to resolve operational issues and optimize workflow.

Oversee compliance with company policies, industry regulations, and quality standards.

Address and resolve escalated customer concerns in a timely and professional manner.

Assist in resource planning, budget management, and cost optimization initiatives.

Support the implementation of new technologies and tools to streamline operations.

Foster a culture of continuous improvement and operational excellence within the team.

Qualifications & Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree preferred.

Minimum of 5 years of experience in operations or service management, with at least 2 years in a supervisory or senior role.

Strong understanding of operational processes, service delivery standards, and performance metrics.

Excellent leadership, interpersonal, and communication skills.

Proven problem-solving abilities and attention to detail.

Proficient with MS Office Suite and experience with operations management software.

Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

Strong analytical and organizational skills.

Knowledge of industry regulations and compliance requirements.

Benefits

Competitive salary and performance-based incentives

Comprehensive health and wellness benefits

Opportunities for professional development and career advancement

Supportive and collaborative work environment

Other company-specific benefits

Work Location
[Specify location or indicate if remote/hybrid options are available] How to Apply
Interested candidates are encouraged to submit their application through our company careers portal.

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Senior Executive - Operations and Service