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Bajaj Finance
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Senior Executive - Operations and Service

Senior Executive - Operations and Service

Bajaj Finance

2 - 4 years

2 - 5 Lacs

kolkata

Posted:Just now| Platform:

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Skills Required

management risk assessment legal risk payments

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Operations and Service
About The Role
The Senior Executive - Operations and Service is responsible for overseeing and managing daily operational activities to ensure efficient and effective service delivery. This role requires strong leadership abilities, excellent problem-solving skills, and a customer-oriented mindset. The Senior Executive will collaborate with cross-functional teams to drive process improvements, maintain service quality, and support the achievement of organizational goals. Key Responsibilities

Supervise and coordinate daily operational activities to ensure smooth workflow and service excellence.

Monitor service delivery metrics and implement strategies to enhance customer satisfaction.

Identify process improvement opportunities and work with relevant teams to implement best practices.

Ensure compliance with organizational policies, procedures, and regulatory requirements.

Prepare and present regular reports on operational performance and service quality.

Collaborate with internal departments, vendors, and stakeholders to resolve operational issues promptly.

Train, mentor, and guide junior staff members to promote professional development and high performance.

Respond to customer inquiries and complaints, ensuring timely and effective resolution.

Support the development and implementation of new services, processes, and technologies.

Assist management in strategic planning and execution of key operational initiatives.

Qualifications

Bachelor’s degree in Business Administration, Operations Management, or a related field. A master’s degree is an advantage.

5+ years of experience in operations, service management, or a related role.

Proven leadership and team management capabilities.

Strong analytical, organizational, and problem-solving skills.

Excellent communication and interpersonal abilities.

Proficiency with MS Office Suite and operational management software.

Ability to manage multiple tasks and work under pressure in a dynamic environment.

Customer-focused attitude with a commitment to quality service delivery.

Working Conditions

Full-time position, typically office-based with occasional travel as required.

May require extended hours during peak periods or to resolve critical issues.

Career Path
Successful candidates may advance to roles such as Operations Manager, Service Delivery Manager, or other senior leadership positions within the organization.

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Senior Executive - Operations and Service