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SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

marketing support service reporting inventory tracking replenishment monitoring training documentation reports logistics compliance efficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Location:Mumbai, MH, INAreas of Work: Sales & Marketing Job Id: 13359
  • Complaint Handling & Onsite Support Coordination
  • Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him)
  • Coordinate with onsite engineers to ensure timely resolution of complaints.
  • Ensure adherence to service SLAs (Service Level Agreements) and response timelines.Ensure Open complaints and NPS need to be under control for every region
  • Spare Parts Inventory & Management
  • Oversee the spares inventory for the assigned region.
  • Ensure timely availability, tracking, and replenishment of spare parts.
  • Work with vendors and supply chain teams to manage stock levels.
  • Coordinate with Servicing agency for maintaining optimum inventory at engineer level
  • Open and Manage Service centres to handle all the mech tools complaints.
  • Performance monitoring and documentation
  • Oversee engineers’ weekly performance and give regular feedback for improvement.
  • Provide training and arrange knowledge-sharing sessions to service engineers.
  • Maintain documentation of service reports, common failures, and solutions.
  • Cross-functional Coordination
  • Work closely with the OEM service team to escalate unresolved technical issues.
  • Coordinate with logistics and warehouse teams for smooth movement of spares.
  • Process Management
  • Ensure compliance with company policies, safety guidelines, and service standards.
  • Monitor KPIs (Key Performance Indicators) for service efficiency and suggest improvements.
  • Maintain and update MIS reports and dashboards for tracking performance.

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Asian Paints
Asian Paints

Manufacturing (Paints and Coatings)

Mumbai

1,800 Employees

482 Jobs

    Key People

  • Amit Syngle

    Managing Director & CEO

  • Ashwin Chhatwal

    Chief Financial Officer

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