Senior Executive-HRSS HelpDesk (FNF)

Role Overview:

The Payroll Partner will be responsible for managing the end-to-end activities related to employee Full & Final (F&F) settlements, query management, and stakeholder coordination to ensure accurate and timely payroll processing. The role demands strong analytical, coordination, and communication skills with a focus on precision, compliance, and employee experience.

Role & responsibilities:

• Prepare and validate Full & Final settlement inputs in line with organizational policies and payroll timelines.
• Ensure accurate computation of recoveries, leave encashment, and other terminal benefits.
• Perform data verification and reconciliation before submission to the payroll team for processing.
• Manage and resolve employee queries related to F&F, payroll discrepancies, and deductions within defined TATs.
• Liaise with internal teams such as HRBPs, Finance, and Business Operations for timely approvals and clarifications.
• Track and maintain records of processed and pending settlements.
• Ensure compliance with statutory and organizational payroll requirements.
• Identify recurring issues and work with cross-functional teams to streamline processes and improve turnaround time.
• Support audit and reporting requirements related to F&F settlements.

Skills & Competencies:

• Strong understanding of payroll processes and statutory components.
• High level of accuracy and attention to detail.
• Effective stakeholder management and communication skills.
• Ability to work under tight timelines with a sense of urgency.
• Good analytical and problem-solving capabilities.
• Proficiency in MS Excel and HR/payroll systems such as Workday.

Qualifications & Experience:

• Bachelors degree in Commerce, HR, or a related field.
• 3-5 years of experience in payroll processing, F&F settlements, or HR operations (shared services background preferred).
• Exposure to large workforce environments will be an added advantage.

Key Attributes:

• Strong ownership and accountability.
• Customer-focused mindset with service excellence orientation.
• Ability to collaborate effectively across teams and functions.
• Integrity, confidentiality, and professionalism in handling sensitive payroll data.