Senior Executive – Housekeeping

Senior Executive – Housekeeping

Department: Housekeeping
Reports To: Housekeeping Manager / Executive Housekeeper

Job Summary

The Senior Executive – Housekeeping is responsible for supervising daily housekeeping operations, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction are maintained across all guest rooms, public areas, and back-of-house areas. This role also involves training, motivating, and guiding the housekeeping team while ensuring compliance with company standards and safety regulations.

Key Responsibilities

Operations & Supervision

• Supervise housekeeping associates in daily cleaning tasks for guest rooms, public areas, and staff areas.
• Inspect rooms and public areas to ensure cleanliness standards are consistently met.
• Coordinate with the front office for room status updates and prioritization.
• Ensure timely completion of laundry operations (guest, staff, and linen).
• Handle guest requests, complaints, and feedback promptly and professionally.

Team Management

• Assign duties and responsibilities to room attendants and housekeeping staff.
• Provide on-the-job training, coaching, and performance evaluation.
• Ensure grooming, attendance, and discipline standards are followed.

Inventory & Cost Control

• Monitor usage and maintain adequate stock of housekeeping supplies, linen, and guest amenities.
• Control wastage and ensure cost-effective operations.
• Prepare monthly consumption and inventory reports.

Quality & Safety Compliance

• Ensure adherence to hygiene, sanitation, and safety protocols.
• Conduct regular audits and inspections of rooms, floors, and public areas.
• Coordinate preventive maintenance and report repair needs to engineering.

Administration

• Maintain housekeeping records including attendance, lost & found, maintenance logs, and inventory registers.
• Support in preparation of departmental budgets and manpower planning.
• Assist in organizing training sessions for the housekeeping team.

Key Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and high standards of cleanliness.
• Problem-solving and decision-making skills.
• Knowledge of housekeeping operations, chemicals, equipment, and safety standards.
• Proficiency in MS Office and housekeeping software (preferred).

Qualifications & Experience

• Graduate / Diploma in Hotel Management or related field.
• 3–5 years of experience in housekeeping, with at least 1–2 years in a supervisory role.
• Experience in hotel/ hospitality industry preferred.

Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off

Work Location: In person