Senior Executive

Job Description

• Deliver superior customer service by providing in-depth product and service knowledge efficiently and respectfully
• Responsible for reviewing and ordering HOI document, Vesting information and Payoff Statement.
• Recognizing issues that involve privacy and security.
• Must be able to take follow up on pending request.
• Ensure customer interactions meet or exceed company standards for professionalism, problem-solving, and satisfaction.
• Document customer interactions and resolutions accurately in system
• Adhere to all company policies and procedures, including data privacy and security standards
• B2B calling offices for required document in order to complete the loan file

Desired Skill

• High impact communication skills - strong oral and written communication skills
• Multitasking: Able to create note (type) along with answering the call.
• Verbal clarity (e.g., grammar, idioms, pacing, accent, etc.)
• Strong problem-solving skills and a customer-centric approach