Senior Executive - Customer Success

Role Summary

We are looking for a detail-oriented Sr. Executive - Customer Success to manage end-to-end operational processes including order booking, vendor & customer registration, purchase-sales order management, logistics coordination, and invoicing support. The role will require cross-team collaboration with Sales, Logistics, and Finance to ensure smooth business operations.

Key Responsibilities

1. Order & Data Management

• Handle order booking and data digitization in company systems/sheets.
• Execute order punching (PO-SO creation, sharing PO copies with generators).
• Maintain accurate records and share PO-SO data with finance for invoicing.
• Ensure timely RSN (Receipt Serial Number) creation

2. Vendor & Customer Management

• Manage new vendor registration and customer registration process.
• Coordinate with stakeholders for required documentation and approvals.

3. Logistics Coordination

• Ensure timely vehicle placement & update logistics team with placement data.
• Follow up with logistics for vehicle movement and loading status.
• Coordinate with customers for vehicle unloading.
• Track vehicle placement, loading, and delivery status in real time.

4. Payment & Invoicing

• Process generator payments and share confirmation with generators.
• Collaborate with finance for timely invoicing and payment reconciliation.

5. Documentation & Quality Support

• Coordinate with sales team for quality issues raised by customers.
• Upload images, POD (Proof of Delivery), and other supporting documents.
• Manage CN/DN (Credit Note / Debit Note) process including approvals, portal uploads, and communication with stakeholders.

Key Skills & Competencies

• Strong knowledge of operations, logistics, and supply chain processes.
• Hands-on experience in order booking, PO-SO management, vendor/customer onboarding.
• Good command over MS Excel, ERP/CRM systems, and data digitization tools.
• Excellent coordination, follow-up, and communication skills.
• Ability to handle multiple stakeholders (Sales, Finance, Logistics, Customers, Vendors) effectively.
• Attention to detail and problem-solving mindset.

Qualifications & Experience

• Graduate/Post Graduate in Business Administration, Operations, Supply Chain, or related field.
• 2-5 years of relevant experience in operations, supply chain, or order management (preferably in metals, manufacturing, or recycling industry).
• Proven track record of managing end-to-end operational processes.