Senior Executive - Customer Success Recommercex

2.0 - 5.0 years

2 - 3 Lacs

noida

Work from Office

Role Summary We are looking for a detail-oriented Sr. Executive - Customer Success to manage end-to-end operational processes including order booking, vendor & customer registration, purchase-sales order management, logistics coordination, and invoicing support. The role will require cross-team collaboration with Sales, Logistics, and Finance to ensure smooth business operations. Key Responsibilities 1. Order & Data Management Handle order booking and data digitization in company systems/sheets. Execute order punching (PO-SO creation, sharing PO copies with generators). Maintain accurate records and share PO-SO data with finance for invoicing. Ensure timely RSN (Receipt Serial Number) creation 2. Vendor & Customer Management Manage new vendor registration and customer registration process. Coordinate with stakeholders for required documentation and approvals. 3. Logistics Coordination Ensure timely vehicle placement & update logistics team with placement data. Follow up with logistics for vehicle movement and loading status. Coordinate with customers for vehicle unloading. Track vehicle placement, loading, and delivery status in real time. 4. Payment & Invoicing Process generator payments and share confirmation with generators. Collaborate with finance for timely invoicing and payment reconciliation. 5. Documentation & Quality Support Coordinate with sales team for quality issues raised by customers. Upload images, POD (Proof of Delivery), and other supporting documents. Manage CN/DN (Credit Note / Debit Note) process including approvals, portal uploads, and communication with stakeholders. Key Skills & Competencies Strong knowledge of operations, logistics, and supply chain processes. Hands-on experience in order booking, PO-SO management, vendor/customer onboarding. Good command over MS Excel, ERP/CRM systems, and data digitization tools. Excellent coordination, follow-up, and communication skills. Ability to handle multiple stakeholders (Sales, Finance, Logistics, Customers, Vendors) effectively. Attention to detail and problem-solving mindset. Qualifications & Experience Graduate/Post Graduate in Business Administration, Operations, Supply Chain, or related field. 2-5 years of relevant experience in operations, supply chain, or order management (preferably in metals, manufacturing, or recycling industry). Proven track record of managing end-to-end operational processes.

Posted 3 weeks ago

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