Overview
Would you like to help enrich the lives of learners around the world?RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources).Visit us here to find out more: www.rmindia.co.in
Responsibilities
Roles and responsibilities:-
- Take inbound calls from non-trade customers.
- Processing of telephone orders.
- Responding to email and fax queries.
- Processing of customer returns.
- Supporting the order input team as required.
- Ensure that high quality standards are maintained for all customer interactions and issue resolutions by keeping customer satisfaction at the core of every decision.
- Responsible to deliver high quality and productivity results that meet the identified targets.
- Work with cross functional teams and initiate follow-up to other service areas when appropriate.
- Strong ability to multitask and take quick decisions independently.
- Meet individual / team qualitative and quantitative targets.
- Set priorities and manage time effectively to organize workload and meet deadlines as required.
Experience
Knowledge & Experience
- 1 - 3 years of overall industry experience in similar role.
Mandatory Skills
- Excellent written and verbal skills
- Excellent grammar & punctuation
- Excellent communication skills, with the ability to converse fluently with international customers.
- Strong computer skills, including proficiency in MS Office and ability to navigate through different software applications.
- Ability to multi-task
- Problem solving skills
- Ability to work to deadlines and be adaptable.
- Ability to identify need for escalation.
- Ability to show empathy.
- Excellent attention to detail
- Strong keyboard skills
- Dedicated to delivering good customer service.
- Resourceful &Pro-active
- Self-Motivated
- Flexible to work in UK shift hours
Desired Skills
- Prior experience in Customer Service industry will be an added advantage.
- Knowledge of MS Office Tools
- Experience with ERP (preferably D365)
Qualifications/Certifications
- Any graduate/post-graduate
Mode of Work/Location
What's in it for you?
At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com
