Senior Executive - Client Sucess

Location: Gurgaon

 Experience: 1–1.5 years

 Industry: Performance Marketing / Affiliate Marketing / Ad-Tech

Company Overview:

 Performance Launchpad is a growing performance marketing company focused on data-driven user acquisition and revenue generation. We collaborate with global advertisers and publishers to deliver high-performing campaigns across various verticals. We are looking for a skilled and proactive Senior Executive – Client Success to join our Gurgaon team.

Role Summary

The Senior Executive – Client Success will manage client communication, support campaign execution, monitor performance, and ensure smooth delivery across all assigned accounts. This role is ideal for someone with 1–1.5 years of experience in performance marketing or affiliate marketing who is ready to take a step up.

Key Responsibilities

1. Client Relationship & Account Coordination

Act as the main point of contact for clients, ensuring quick responses and smooth communication.

Understand client requirements, KPIs, and goals to guide campaign direction.

Maintain healthy, long-term client relationships.

2. Campaign Management

Coordinate with internal teams for campaign setup, tracking, and delivery.

Assist in launching, managing, and optimizing affiliate/performance marketing campaigns.

Monitor pacing, quality, and overall performance across networks and traffic sources.

3. Performance Tracking & Optimization

Analyze campaign data and highlight insights or required optimizations.

Suggest improvements for performance enhancement and KPI achievement.

Work on troubleshooting tracking or delivery issues.

4. Reporting & Documentation

Prepare weekly and monthly reporting decks with accurate performance insights.

Communicate results, learning, and next steps clearly to clients.

5. Revenue Support & Upselling

Identify opportunities to increase campaign volumes or introduce additional services.

Work with the BD team to support revenue growth initiatives.

Key Requirements

Experience: 1–1.5 years in Client Success, Account Management, Affiliate Marketing, or Performance Marketing.

Industry Knowledge: Clear understanding of affiliate tracking, conversions, traffic types, and performance metrics.

Analytical Skills: Ability to interpret data and derive meaningful insights.

Communication: Strong verbal and written communication; professional email and presentation skills.

Client Handling: Experience managing multiple accounts simultaneously.

Tools Knowledge: Familiarity with platforms like HasOffers/Affise, Google Analytics, AppsFlyer, Adjust, Excel, etc.

Problem-Solving Mindset: Ability to troubleshoot issues proactively.

Preferred Qualifications

Experience working with digital marketing agencies or affiliate networks.

Understanding of CPL/CPA/CPI models and global traffic types.

Ability to work well in a fast-moving and target-driven environment.

Benefits

Competitive salary + performance-based incentives.

Opportunity to work directly with global brands and publishers.

A growth-oriented work environment with learning and upskilling opportunities.

Health benefits and team-oriented culture.