Senior Executive - Client Servicing (must be from and ad agency)

Magnon is among the largest advertising, digital and marketing-performance agency-groups in India. A part of the Fortune 200 global media corporation - Omnicom Group (NYSE: OMC), Magnon employs over 400 professionals across its offices in Delhi, Mumbai and Bangalore. With three award-winning agencies, namely magnon designory, magnon eg+ and magnon sancus, the Group offers three-sixty-degree marketing solutions including advertising, digital, social, creative production, media, localization, linguistics, and marketing solutions’ outsourcing labs, for top global and Indian clients. Magnon works with some of the biggest brands in the world, across five continents, including several Global 500 companies.

Position

Exp:

Location

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Roles & Responsibilities:

As c client servicing person in our dynamic advertising agency, you will play a pivotal role in managing and nurturing one of our global FMCG client. You will be responsible for ensuring client satisfaction, driving revenue growth, and collaborating with cross-functional teams to deliver exceptional advertising solutions. This position demands a seasoned professional with a deep understanding of the advertising industry, exceptional communication skills, and a proven track record of successfully managing key client accounts.

• Cultivate and maintain strong relationships with key clients, understanding their business objectives and marketing goals.
• Act as the main point of contact for key clients, ensuring seamless communication and a high level of client satisfaction.
• Work closely with internal teams, including creative, media, and analytics, to develop and deliver comprehensive advertising solutions.
• Facilitate communication and coordination among different departments to ensure client needs are met efficiently.
• Oversee the end-to-end execution of advertising campaigns, ensuring they align with client objectives and meet quality standards.
• Monitor campaign performance and provide strategic insights and recommendations for optimization.
• Manage client budgets effectively, ensuring optimal utilization of resources and delivering value for the client's investment.
• Provide financial forecasts and reports to both clients and internal stakeholders.
• Stay abreast of industry trends, market conditions, and competitor activities to provide valuable insights to clients.
• Proactively recommend innovative advertising solutions based on industry best practices.
• Identify opportunities for account expansion and upselling of additional agency services.
• Implement retention strategies to ensure long-term partnerships with key clients.

Candidate Profile:

• Bachelor's degree in Marketing, Business, or a related field; advanced degree is a plus.
• Proven experience in key account management within the advertising industry.
• Must have prior experience managing global clients or brands, with a strong understanding of international standards and expectations.
• Exceptional communication, negotiation, and presentation skills.
• Analytical mindset with the ability to interpret data and make strategic recommendations.
• Successfully grown accounts in terms of revenue and scope of work.
• Comfortable working in a fast-paced environment with a deep understanding of client needs.

Note

• The responsibilities are not restricted to the above defined KRA.
• The above KRA can be changed subject to change in role, responsibilities or due to change in work profile.
• The KRA defined above can be revised based on individual's performance and capabilities.

Magnon Group is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other basis as protected by applicable law.