Grade H - Office/ Core Responsible for supporting software / platform engineering activities (depending on specialism), working with users to capture requirements, using sound technical capabilities to lead the design, development and maintenance of the relevant systems and ensuring compliance with the relevant standards. Specialisms: Software Engineering; Platform Engineering.
Entity:
Technology
IT&S Group
Job Description:
The role of Senior Enterprise Technology Engineer is of handling Operations infrastructure and designs in IT Operations. Involve in planning, directing, designing, coordinating, and administering network systems and subsystems; resolving network operational issues; maintaining computer, network hardware and software; and providing information, direction and/or recommendations to L2/BAU teams.
The ENT engineer would assign to fix support of networks either on e-mails or calls. Theyll need to be able to diagnose and offer repair instructions remotely, as well as in person. The role would require analysing network access for bottlenecks, security threats or problems with connectivity. They might also configure and maintain security devices to ensure the safety of company software, systems and prevent data breach.
The incumbent would also be required to participate in corporate initiatives and roll out strategies for areas within his/ her control to improve the customer happiness and other departmental goals. Giving direction and mentoring the direct and indirect reports to improve performance and benchmark them with the best industry practices will be a good result of the role. The role will also require building balanced working relationship with all the IT support teams and the business to ensure a detailed delivery of key performance indicators.
The position also entails travels [ less than 5% ] and other Operating Entities in case of specific business requirements.
Below are some of the key responsibilities which may not be comprehensive in nature.
Responsibilities:
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The role involves working with Team Leaders and technicians to provide 3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
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Ownership and follow through/resolution of all issues impacting service/Operations.
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Work with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
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Responsible to maintain departmental standards and quality initiatives in all aspects of work.
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Setup monitor and maintain the network systems.
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Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
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Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
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Efficiently handling administration, planning, meetings and prioritising own workload.
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Strong Management focus with emphasis on call.
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Implementation / Design of appropriate metrics and Service Level Management to handle at all levels with the department and individual level.
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Maintain a high level of interaction with all internal/External customers/BUs.
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Networking- Achieve by influencing and collaborating across national and functional borders internally.
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Proactively carry out to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully in line. Deliver the intended outcome for the Company and its customers.
Qualification and Experience:
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Graduate in computer science, Information Technology, or a related field. Advanced degrees or certifications are a plus. with 13+ years of overall experience.
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Experience in handling large IT Operations and relationship management in Remote IT infrastructure management with a confirmed focus on Incident and Problem management / project management.
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Experience in Shared Infrastructure Environment
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Exposure to best practises by working in a MNC environment or large Indian based company maintaining global services to and from parent company locations.
Skills:
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Experience as a Senior network engineer or in a similar role, with focus on network & security
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Solid grasp protocols, network architectures, and network security principles.
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Proficiency in scripting languages, such as Python, Perl, or PowerShell, and (optionally) experience with programming languages like Java, C++, or Ruby.
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Extensive hands-on experience with network automation tools and frameworks, such as Ansible.
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In-depth understanding of SDN concepts and experience with SDN technologies.
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Solid grasp monitoring and analytics tools, such as Logic Monitor, Viavi, and other common industry tools.
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Strong fixing and problem-solving skills, with the ability to run network automation issues and provide effective solutions.
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Excellent English verbal / written communication / analytical and presentation skills
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Having ITIL Foundation v3 certification or knowledge
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Good understanding of the IT infrastructure components to handle major incidents and priority issues.
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Ability to coordinate and work through all teams.
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Flexible, can-do demeanor.
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Good sense of task ownership and task delivery to agreed dates.
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Ability to continually learn the changes to the infrastructure and assess impact.
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Ability to work under stress and lead any departmental ad-hoc activity.
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Event / Incident / Problem/Change skills
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Analytical Skills Management Information / Reporting
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Communication and Interpersonal ability.
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Client managing skills
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Task planning and execution skills
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Knowledge of automation and scripting
Desirable :
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Versa/Cisco/Juniper Associate level Certification.
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Fortinet/Juniper SD-WAN knowledge
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Certification in one or more ITIL Intermediate modules. E.g. Service Operations.
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A broad knowledge of risk and/or security within a large enterprise covering networks, E-business and application security.
