SENIOR ENGINEER - IT

• Good understanding of System Support, Installation, Configuration & Maintenance of various vendor products.

• Ability to Perform Under a High-Pressure Work Environment, Self-Motivated, and Goal Achievement.

• Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in laptops, desktops, Printer, Windows & LAN and Wi-Fi networks.

• Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.

• providing resolution, escalation tickets if necessary, and closing requests per the established SLA.

• Check and generate the Shift report, Daily call report, and Monthly call report

• Ensuring the proper resolution/execution of Incident, Change & Problem requests as per business requirement.

• Preparing various reports & submitting it to respective lead and Manager by end of the day.

• Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly maintained and responded to end users.

Facilitate tasks for the IT Engineers.

Lead a team of IT Engineers

Depth Knowledge of Asset Inventory.

Good Knowledge of endpoints compliance (AV, Encryption, Windows Patches,)

Good Knowledge of excel & PowerPoints presentations.