Senior Engineer - End User Computing

About the Role

We are looking for a Workplace Subject Matter Expert (SME) to join our End User Computing team as Senior Engineer - End User Computing. A hands-on Senior Engineer who ensures our Windows client environment runs securely, efficiently, and seamlessly for all our users worldwide.

As one of our go-to experts for advanced incident resolution, automation, and service optimization, you will combine deep technical expertise with a proactive, service-oriented mindset to continually improve the end-user experience.

Key Responsibilities

• Act as 3rd line expert for advanced incidents, problems, and requests across the Modern Management and Windows client landscape.
• Lead the technical resolution of escalations and perform detailed root-cause analysis together with our service provider.
• Manage and optimize Microsoft Intune configurations, including compliance, device policies, and application deployment.
• Implement solutions according to approved high-level designs.
• Develop and maintain PowerShell scripts to automate configuration, compliance, reporting, and operational tasks.
• Design and implement Power Automate flows to enhance EUC service efficiency and reduce manual effort.
• Support the Service Delivery Manager as a key technical partner for performance reviews, escalations, and service improvements.
• Collaborate closely with SDMs, Operations, and Security teams to ensure secure, high-quality service delivery.
• Maintain and update documentation, knowledge articles, and operational procedures.
• Contribute to Evergreen lifecycle management, ensuring clients remain secure, updated, and standardized.

Core Skills & Experience

• Over all 8+ years experience with minimum 5+ years in End User Computing roles at senior engineering level.
• Deep knowledge of Microsoft Intune, including policy management, app deployment, and reporting.
• Strong experience with Windows 11 management, configuration, and troubleshooting.
• Expert-level PowerShell scripting for automation.
• Solid understanding of Entra ID, Conditional Access, and Microsoft 365 integration.
• Familiarity with ServiceNow, CMDB relationships, and automation triggers.
• Proven analytical and problem-solving skills for diagnosing complex endpoint issues.
• Fluent in English, with the ability to communicate clearly across cultures and time zones.

Preferred Experience

• Knowledge of Windows 365 / Azure Virtual Desktop (AVD).
• Experience with Intune reporting and Graph API queries.
• Hands-on experience using Power Automate to streamline workflows.
• Background in global enterprise environments with structured ITIL-based processes.

Personal Attributes

• Analytical, structured, and self-driven.
• Excellent communication and stakeholder management skills.
• Proactive mindset focused on automation, simplification, and continuous improvement.
• Team-oriented, collaborative, and willing to share knowledge across the Digital Workplace Service Area.
• Passionate about delivering exceptional end-user experiences.