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Snow Planet
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Senior Engagement Manager

Senior Engagement Manager

Snow Planet

8 - 13 years

13 - 18 Lacs

Bengaluru

Posted:7 hours ago| Platform:

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Skills Required

Change management Finance Resourcing Mentor Management Budgeting Sales account

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customers desired results. This requires the Engagement Manager to complete the project following ServiceNows leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followe'd to gain team member support for the project, including risk and issue mitigation. The Engagement Manager is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

Lead the delivery team throughout the engagement, often in collaboration with a services partner.
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
Understand the goals and align the deliverables accordingly.
Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
Be the single contact to encourage collaboration and customer agreement on proposed solutions.
Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results.
Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

To be successful in this role you have:

Minimum 8+ years of progressive experience as part of a professional services organization; or equivalent.
Experience in leveraging or critically thinking about h

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Senior Engagement Manager