Senior E-commerce Manager

Job Description: Client Success Manager / E-commerce Growth Manager

Location:

Position Overview

Client Success Manager / E-commerce Growth Manager

USA-based clients

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for USA-based clients.
  
• Build and nurture strong, long-term client relationships.
  
• Ensure high levels of client satisfaction with services and outcomes delivered.
  

Campaign Management & Optimization

• Oversee and manage e-commerce campaigns across Amazon, Walmart, and other platforms.
  
• Optimize product listings, advertising campaigns, keywords, and overall marketplace performance.
  
• Analyze campaign data to identify opportunities, improve ROI, and scale performance.
  

Communication & Reporting

• Deliver regular performance updates and campaign insights to clients.
  
• Translate complex data into actionable and easy-to-understand reports.
  
• Address client queries, troubleshoot concerns, and provide timely resolutions.
  

Collaboration with Internal Teams

• Work closely with cross-functional teams to ensure campaign alignment with client objectives.
  
• Act as the bridge between clients and internal operations/marketing teams to ensure efficient execution.
  

Business Development & Outreach

• Identify and engage agencies servicing USA clients that require e-commerce management and optimization.
  
• Explore opportunities to connect with Amazons internal teams and industry professionals for partnerships or talent acquisition.
  

Skills & Qualifications

• 10–12 years

  of experience in

  client success, e-commerce, or digital marketing

  , with a strong focus on Amazon/Walmart campaign management.
• Proven expertise in

  listing optimization, advertising, and performance-driven campaign management

  .
• Solid understanding of

  e-commerce KPIs, metrics, and ROI-driven strategies

  .
• Excellent communication skills (verbal and written) with fluency in English.
  
• Strong client-facing experience with USA-based clients.
  
• Highly organized, with the ability to manage multiple accounts and projects simultaneously.
  
• Proactive, solution-oriented, and client-first mindset.
  
• Prior experience in an

  agency environment

  or with

  large e-commerce platforms

  is highly preferred.