Customer Relationship Manager (CRM)

As a Customer Relationship Manager (CRM) at Magic Windows in Ahmedabad, Gujarat, you will play a crucial role in enhancing customer interactions and supporting our business objectives. Your excellent communication skills and basic Excel knowledge will be key in optimizing our customer support and relationship management strategies. Your responsibilities will include providing outstanding customer support through various channels like phone, email, and chat to address inquiries and effectively resolve issues. You will also be tasked with developing and maintaining strong relationships with clients, understanding their needs, and enhancing their experience with our products such as aluminum doors, windows, and glass railings. Utilizing basic Excel functions, you will manage customer data, track interactions, and generate reports for analysis and decision-making. Gathering and analyzing customer feedback to identify areas for improvement and collaborating closely with sales and production teams for seamless communication and service delivery will also be part of your role. Additionally, you will maintain accurate records of customer interactions and transactions in our CRM system and troubleshoot customer issues, escalating to relevant departments when necessary. To excel in this role, a Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Previous experience in customer service or as a customer executive in a CRM role is advantageous. Exceptional verbal and written communication skills, basic proficiency in Microsoft Excel, and a customer-oriented mindset are essential. Strong problem-solving abilities, organizational skills, and the ability to work independently in a fast-paced environment will also be beneficial. If you are looking to join a dynamic team and contribute to the success of Magic Windows, apply now and be a part of our customer-centric journey in Ahmedabad.,