Senior Director – Digital Experience & eCommerce

What You’ll Do

• Establish & Lead the Dx & eComm in India: Build, scale, and lead a high-performing digital experience and eCommerce team from India. Embed delivery excellence, innovation practices, and strong governance into every layer.
• Talent Development & Scalability: Build talent bench to allow more rapid scaling of DX and Ecommerce delivery
• Platform & Technical Leadership: Develop expertise and certification capabilities across major eCommerce and Dx platforms (e.g., Adobe, Salesforce, Shopify, Magento). Work closely with platform partners to build channel strength.
• Drive Digital Innovation & AI-Enabled Experiences: Bring AI and emerging technology into digital experience offerings. Enable AI Ways of Working, pilot automation, personalization, and customer experience enhancements.
• Client Enablement & Revenue Growth: Collaborate with sales and global account teams to introduce Dx and eComm solutions to existing clients. Lead the capability narrative and drive penetration into new markets.
  

What You’ll Need

• 15+ years of experience in digital/eCommerce delivery, with at least 7+ years in senior leadership roles.
• Proven experience in scaling global teams, building new service lines, and delivering transformation programs.
• Deep expertise in Dx and eComm platforms, with ability to engage in both technical and strategic discussions.
• Experience working in onsite-offshore delivery models with global clients.
• Strong understanding of digital analytics, performance marketing, user experience, and conversion strategies.
• Excellent stakeholder management, communication, and cross-functional leadership skills.
• Demonstrated ability to grow client accounts, shape solutions, and influence deal wins.
• Excellent communication and storytelling skills with a consultative and commercial outlook.