Senior Devops Engineer

Key Accountabilities and main responsibilities -

Strategic Focus -

• Assist with the transition to cloud & cost optimization initiatives.
• Identify, collect requirements, develop workflows to automate application support processes. 
• Analyze, develop and implement process to secure, reduce downtime and optimize application performance.

Operational Management -

• Ensure service requests are appropriately actioned according to service levels and performance targets. 
• Provide technical support to core business application environments to ensure 24x7 availability.
• Provide support in large complex application environments especially working in complex and secured cloud platform like Azure.
• Liaise with the appropriate stakeholders to support Enterprise business applications and associated integrated system environment solutions.
• Troubleshooting, Investigating and resolving technical issues related to IT application systems and interfaces.
• Provide IT support to business applications through systems problem solving and maintenance.
• Ensure IT Systems stability fixing minor issues within the application development framework.
• Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues.
• Support application systems as required by business units including installation of software and configuration.
• Provide High Availability (HA) management and Disaster Recovery (DR) Support.
• Completion of regular tasks to support team SLAs.
• Manage code release and deployment across multiple platforms when required.
• Support both production and non-production environments.
• Contribute to improve efficiency of IT Operations process and procedure. 
• Provide system and environment related KPIs as required.
• Assist to scope system change requirements.
• Provide effective support and minimize downtime to the business by liaising with developers, back end support, database administrators and vendors.
• Collaborate with other team members to improve the overall performance delivered to customers.
• Participate in after hours and weekend support (Availability to work on call after hours and weekend in a rostered 24x7 environment).

People Leadership -

• Provide training to the IT support teams on supported tools and environments.

Governance & Risk

• Help resolving Information Security Corrective actions.
• Complete the CSA on time.
• Develop and Maintain Documentation related to Standard Operations Procedures.
• Ensure that established procedures and standards are adhered.
• Raising security issues and breaches to Manager.
• Report to Management of any issues that may impact the Business.
• Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
• Adhere to all standards, policies and procedures.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes -

• Total 4-6 years experience with 2-3 years experience in DevOps.
• Prior experience in Platform Engineering and support to large complex 24x7 application environments.
• Experience in supporting multiple Application Servers like JBoss, Tomcat, WebSphere and WebLogic, RDBMS including Oracle and SQL Server and Web Servers.
• Strong experience in Supporting multiple Application Servers including JBoss, IIS.
• Strong experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat.
• Strong experience providing technical support of applications in Azure.
• Strong experience in implementing CI/CD in multi-branch development model.
• Strong experience in optimizing processes using DevOps tooling and integration for applications hosted on both on-prem and Azure.
• Experiencing in writing PowerShell and Groovy script.
• Experience in Jira & Jenkins.
• Experience in High Availability and Disaster Recovery Support.
• Competency across a blend of operating systems such as Windows and Unix.
• Knowledge of Oracle and SQL Server RDBMS and SQL problem solving & scripting skills is essential.
• Experience with IT Service management within ITSM / ITIL framework.
• Experience with ESB architecture and web application troubleshooting.
• Sound knowledge of MS Office Products.
• High level of problem-solving skills to handle complex software and interface support issues.
• Good documentation skills.

Personal Attributes -

• Ability to work within a team assisting in:

1. Timely completion of task assigned.
2. Effective technology usage for problem solving.
3. Introduce Innovation to solve business challenges.

• Ability to work on new and emerging technologies as required by Business.
• Effective verbal and written communication skills, needed to communicate with global teams/stakeholders.
• Practical and simple problem-solving approach.
• Willingness to accept responsibility and be accountable for service provided.
• Analytical and Systematic approach to work.
• Effective Team player with collaborative skills, learning and proactive attitude.