Senior Customer Support Specialist: Virtualization

Company Description

Dotcad is in its 38th year of delivering technology solutions to leading enterprise and public sector customers. The product and services portfolio comprises of delivering a broad spectrum of solutions spanning from virtualization, security, networking, application delivery, information management, and data center technologies (compute and storage). We aid businesses in enhancing efficiency, flexibility, and agility and maintain long term relationships based on relevance and technology partnerships. Our partnerships with leading technology providers enables us to work with marquee enterprise and public sector customers. Their environments are enriching and a delight to work for anyone keen on learning technology in its depth.

Role Description

This is a full-time on-site role located in Ahmedabad for a Senior Customer Support Specialist. The Senior Customer Support Specialist will handle customer incidents for support, provide technical asisstance promptly and ensure customer satisfaction. The role will expose you to complex environments and their interdependence. Since our customers are large users, you will get an opportunity to handle a wide variety of support cases in varied domains such as infrastructure, network, active directory, virtualization (multiple hypervisors), backup and business continuity solutions. Trainings and certifications is an ongoing activity at Dotcad to support your job role. Core skills should be around virtualization technologies from Vmware/Nutanix.

Qualifications

• 3-5 years or more of field experience in troubleshooting IT Infrastructure especially servers and storage.
• Analytical Skills with an ability to connect with right resources for problem solving
• Technical Support capabilities: OEM certifications preferred. This can be offset with experience.
• Customer oriented verbal and written communication skills
• Ability to work independently and as part of a team
• Bachelor's degree in Information Technology, Computer Science, or related field is preferred