Company Description Dotcad is in its 38th year of delivering technology solutions to leading enterprise and public sector customers. The product and services portfolio comprises of delivering a broad spectrum of solutions spanning from virtualization, security, networking, application delivery, information management, and data center technologies (compute and storage). We aid businesses in enhancing efficiency, flexibility, and agility and maintain long term relationships based on relevance and technology partnerships. Our partnerships with leading technology providers enables us to work with marquee enterprise and public sector customers. Their environments are enriching and a delight to work for anyone keen on learning technology in its depth. Role Description This is a full-time on-site role located in Ahmedabad for a Senior Customer Support Specialist. The Senior Customer Support Specialist will handle customer incidents for support, provide technical asisstance promptly and ensure customer satisfaction. The role will expose you to complex environments and their interdependence. Since our customers are large users, you will get an opportunity to handle a wide variety of support cases in varied domains such as infrastructure, network, active directory, virtualization (multiple hypervisors), backup and business continuity solutions. Trainings and certifications is an ongoing activity at Dotcad to support your job role. Core skills should be around virtualization technologies from Vmware/Nutanix. Qualifications 3-5 years or more of field experience in troubleshooting IT Infrastructure especially servers and storage. Analytical Skills with an ability to connect with right resources for problem solving Technical Support capabilities: OEM certifications preferred. This can be offset with experience. Customer oriented verbal and written communication skills Ability to work independently and as part of a team Bachelor's degree in Information Technology, Computer Science, or related field is preferred
Company Description Dotcad is in its 38th year of delivering technology solutions to leading enterprise and public sector customers. The product and services portfolio comprises of delivering a broad spectrum of solutions spanning from virtualization, security, networking, application delivery, information management, and data center technologies (compute and storage). We aid businesses in enhancing efficiency, flexibility, and agility and maintain long term relationships based on relevance and technology partnerships. Our partnerships with leading technology providers enables us to work with marquee enterprise and public sector customers. Their environments are enriching and a delight to work for anyone keen on learning technology in its depth. Role Description Understanding of the OSI or TCP/IP model Should have knowledge for LAN, WAN & CAN. Configure, deploy, and manage enterprise switches (L2/L3) including VLANs, STP, trunking, link aggregation, and port security. Leverage experience with networking products like Cisco, Aruba, Dlink, and others. Experience in wireless deployment and troubleshooting. Perform regular firmware and software updates on switching and wireless infrastructure. Project documentation including network diagrams, as-built configurations. Should have knowledge for basic configuration of firewall to configure LAN,WAN, firewall rules. Qualifications Diploma/ B.E (Computer Science)/ BCA OEM Certifications from leading Network Vendors is added advantage Proficiency in Network Administration and Network Engineering Experience in Implementation and troubleshooting Strong analytical and problem-solving skills Excellent verbal and written communication skills 3-5 years field experience
You will be joining Dotcad, a renowned company known for offering technology solutions that drive business growth through expertise, experience, and technological alliances. With a strong focus on virtualization, mobility, networking, application delivery, information management, and data center technologies, Dotcad provides a wide range of solutions to help businesses enhance efficiency, flexibility, and agility in their operating models. Working closely with industry leaders, Dotcad aims to build innovative and cost-effective IT environments. As a full-time Server Administrator based in Ahmedabad, your primary role will involve specializing in Nutanix or VMware technologies. Your responsibilities will include managing server environments, conducting system administration tasks, troubleshooting issues, and providing technical support. This position requires you to maintain operating systems, ensure system security, monitor performance, and collaborate with IT teams to optimize infrastructure. To excel in this role, you should possess experience in Server Administration and System Administration, along with strong troubleshooting and technical support skills. Proficiency in managing operating systems, excellent problem-solving abilities, and analytical skills are essential. You should be able to work effectively both independently and as part of a team. Prior knowledge of Nutanix or VMware environments is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field is required, and possessing relevant certifications such as VCP or Nutanix Certified Professional would be advantageous.,
Role Overview You will be working as a Senior Customer Support Specialist at Dotcad, a technology solutions provider with 38 years of experience in serving enterprise and public sector customers. Your main responsibility will be handling customer incidents, providing technical assistance promptly, and ensuring customer satisfaction. This role will expose you to complex environments and a wide variety of support cases in domains such as infrastructure, network, active directory, virtualization, backup, and business continuity solutions. Training and certifications in virtualization technologies from Vmware/Nutanix will be provided to support your job role. Key Responsibilities - Handle customer incidents for support efficiently - Provide technical assistance promptly to customers - Work on a wide variety of support cases in domains like infrastructure, network, virtualization, and more - Collaborate with the team to resolve complex technical issues - Pursue ongoing trainings and certifications to enhance your skills - Ensure customer satisfaction by delivering high-quality support services Qualification Required - 3-5 years or more of field experience in troubleshooting IT Infrastructure, especially servers and storage - Strong analytical skills with the ability to connect with the right resources for problem-solving - Technical support capabilities with preference for OEM certifications; experience can offset this requirement - Excellent customer-oriented verbal and written communication skills - Ability to work both independently and as part of a team - Bachelor's degree in Information Technology, Computer Science, or a related field is preferred,
Company Description Dotcad has built a reputation for providing technology solutions that drive business growth through expertise, experience, and technological alliances. With a well-established practice around virtualization, mobility, networking, application delivery, information management, and data center technologies, Dotcad offers a wide range of solutions. Their focus is on helping businesses create efficiency, flexibility, and agility in their operating models to react swiftly to market pressures. Dotcad works closely with industry leaders to build innovative and cost-effective IT environments. Role Description This is a full-time on-site role located in Ahmedabad for a Server Administrator specializing in VMware. The Server Administrator will be responsible for managing server environments, performing system administration tasks, troubleshooting issues, and providing technical support. Key responsibilities include maintaining operating systems, ensuring systems' security, monitoring performance, and collaborating with IT teams to optimize infrastructure. Qualifications Experience in Server Administration and System Administration Strong Troubleshooting and Technical Support skills Proficiency in managing Operating Systems Excellent problem-solving and analytical skills Ability to work both autonomously and as part of a team Knowledge of Nutanix or VMware environments is highly preferred Bachelor's degree in Computer Science, Information Technology, or related field Freshers can also apply for this