Senior Customer Support Specialist

As a Senior Customer Support Specialist at Dotcad, your role will involve handling customer incidents, providing technical assistance promptly, and ensuring customer satisfaction. You will have the opportunity to work in complex environments and gain exposure to a wide variety of support cases in domains such as infrastructure, network, active directory, virtualization, backup, and business continuity solutions. At Dotcad, we prioritize ongoing training and certifications to support your job role, with a focus on core skills in virtualization technologies from Vmware/Nutanix. Key Responsibilities: - Handle customer incidents for support and provide technical assistance promptly - Work on a wide variety of support cases in domains like infrastructure, network, active directory, virtualization, backup, and business continuity solutions - Continuously update your skills through training and certifications, with a focus on virtualization technologies from Vmware/Nutanix Qualifications: - 3-5 years or more of field experience in troubleshooting IT infrastructure, especially servers and storage - Strong analytical skills with the ability to connect with the right resources for problem-solving - Technical support capabilities with a preference for OEM certifications or relevant experience - Excellent customer-oriented verbal and written communication skills - Ability to work independently and as part of a team - Bachelor's degree in Information Technology, Computer Science, or a related field is preferred,