Senior Customer Support Specialist

As a Customer Support Specialist at our company, your role will involve providing comprehensive support to customers with inquiries related to software, products, portals, and recruiting. You will also contribute to the development and optimization of reporting features for our upcoming software launch. Additionally, you will be responsible for managing the in-software live chat system and organizing the ticket system to ensure efficient issue resolution. Key Responsibilities: - Providing customer support for inquiries related to software, products, portals, and recruiting - Developing and optimizing reporting features for the software launch - Managing the in-software live chat system - Handling and organizing the ticket system for efficient issue resolution Qualifications Required: - Excellent communication skills in written English with a customer-oriented mindset - Solid understanding of software applications and ability to quickly learn new systems - Strong problem-solving abilities to identify and resolve complex customer issues independently - Experience with data analysis and creating reports, preferably in a software environment,