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Senior Customer Support Executive

Senior Customer Support Executive

GTech Web Solutions Pvt. Ltd.

3 - 7 years

0 Lacs

kolkata west bengal

Posted:3 days ago| Platform: Shine logo

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Skills Required

technical support client handling problem solving troubleshooting coordination software knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

The responsibilities of candidates for this role include handling clients on call, understanding the company's software and IT services thoroughly to assist clients effectively, providing technical support through on-call and remote desk by diagnosing the issues, analyzing client needs and offering suitable solutions, addressing and resolving client queries efficiently, providing technical support for software by diagnosing the issues, troubleshooting technical issues, solving software faults by coordinating with software developers, and requiring smart and proficient candidates. The working days for this position are Monday to Saturday from 11 AM to 7 PM.,

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Senior Customer Support Executive