Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in madurai
>
Aptean
>
Senior Customer Support Engineer

Senior Customer Support Engineer

Aptean

5 - 7 years

12 - 14 Lacs

madurai

Posted:-1 days ago| Platform:

Apply

Skills Required

computer science erp interpersonal skills analytical customer support case processing troubleshooting customer engagement operations technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

The person is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.

The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.

Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.

Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.

Should be able to work independently, showing empathy and sense of urgency to escalate customer issues and collaborate to provide timely resolution.

Should adhere to department performance goals and production standards.

Should be able to guide and mentor junior team members on product and process related activities.

More Jobs at Aptean

Business Central - Functional Consultant

Bengaluru

8 - 13 yrs

INR 13 - 17 Lacs

Manager HR Analytics

Bengaluru

10 - 16 yrs

INR 15 - 30 Lacs

Lead Data Engineer

Bengaluru

7.0 - 10.0 yrs

INR 9 - 12 Lacs

Senior Engineer, Development

Bengaluru

5.0 - 7.0 yrs

INR 7 - 9 Lacs

Cloud Architect - AWS

Bengaluru

8.0 - 13.0 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Aptean

Software Development

Alpharetta Georgia

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Customer Support Engineer