Senior Customer Success Specialist

Oracle

3 - 7 years

4 - 5 Lacs

noida uttar pradesh india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

customer relationship management negotiation influence strategic planning organizational awareness

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Follow up with customers on Java SE Subscription renewal contracts via email and phone.
Support the Customer Success team in high-volume correspondence and follow-up for Java SE Subscription renewals.
Understand and manage Oracle's Java SE Subscription Renewal workflow, follow-up, and deal processes.
Serve as the direct link between volume Java SE Subscription customers and the Customer Success team.
Notify renewal prospects of renewal dates, pricing, contracts, and bookings.
For Direct Deals: Create Opportunity IDs, prepare budgetary quotes, and book renewal deals.
Update forecasts and communicate status to Java Sales management.
Collaborate with the Java Sales Channel Support team to enter and book indirect deals.
Achieve assigned quarterly sales quotas.
Build relationships and negotiate with existing customers, acting as the primary account manager.
Ensure accurate and timely submission of licenses/maintenance renewal quotes within the assigned territory.
Identify co-termination and reinstatement opportunities using an account management approach.
Plan and execute personal performance goals to meet or exceed assigned quotas.
Maintain accurate forecasts and CRM activities for assigned regions.
Leverage cross-functional resources to meet customer needs and achieve results.
Handle escalations, provide timely solutions, and ensure customer satisfaction.

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