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Grazitti Interactive
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Senior Customer Success Manager – SearchUnify

Senior Customer Success Manager – SearchUnify

Grazitti Interactive

0 years

0 Lacs

Panchkula, Haryana

Posted:1 week ago| Platform: Indeed logo

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Skills Required

engagement retention ai saas management support communication coordination software upselling reporting metrics engineering drive technology

Work Mode

On-site

Job Description

Description

Job Description

We’re looking for a Senior Customer Success Manager to lead customer engagement, retention, and growth for SearchUnify, our AI-powered enterprise search platform. This role is critical in ensuring our customers achieve long-term value, maximize product adoption, and grow with us.

If you’re passionate about building strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments—this is the opportunity for you.

Skills

Key Skills

7+ years of experience in Customer Success, Sales, or Account Management.
Strong understanding of B2B SaaS and enterprise support platforms.
Excellent communication and relationship-building skills.
Ability to manage renewals, upsell opportunities, and cross-functional coordination.
Strong problem-solving mindset with experience handling escalations.
Detail-oriented and results-driven, with a customer-first approach.
Technical background or familiarity with enterprise software preferred.

Responsibilities

Roles and Responsibilities

Act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience.
Own and manage account renewals, upselling, and reporting metrics.
Collaborate with delivery teams to ensure timely, high-quality implementations.
Maintain strong customer relationships, driving satisfaction and loyalty.
Understand client goals, align platform capabilities, and ensure value realization.
Coordinate with internal stakeholders including product, engineering, and support.
Track account health, proactively address risks, and identify growth opportunities.
Drive customer transformation and engagement through strategic touchpoints.

Contacts

Email: careers@grazitti.com

Address:

HSIIDC Technology Park, Plot No – 19, Sector 22, 134104, Panchkula, Haryana, India

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