Job
Description
About Us At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. About the Role As a Operation Specialist in our Lending Operations, t he primary function of this role is to manage, lead and support the lending functions of ANZ Wholesale Lending Operations unit for Operations. Duties include Loans processing, Static data maintenance, Limit Maintenance on a timely and accurate basis. Good customer service ethics is part of this job, putting customers first and delivering operations service that continuously exceeds the internal and external customers expectations. The ability to build relationships and networks is essential to achieve this outcome. Problem analysis and solving is required as well as an ability to determine when issues require escalation. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type:Permanent Role Location:Bengaluru What will your day look like? Provide an integrated and high level of customer service to the internal and external customers through collaboration and engagement. Ensure all customer correspondence is clear, concise, timely and accurate. Responds and follows-through to ensure customer s needs are met by liaising with other parts of Operations to achieve customer delight. Resolves as required, or escalates complex matters to the Line manager. Seek to understand all relevant team functions by being a Subject Matter Expert. Conducts checks before processing, ensuring all documents details are accurate, verifies transactions Act as a first point of contact for internal and external parties for all team matters impacting the business, including Business Continuity Plan Control workflow Strong ability to guide employees toward goal achievement through teamwork/collaboration, motivation and development skills including the ability to act as a role model within the organisation. Provide guidance & training to less experienced team members to ensure increase in productivity. Identifying any potential gaps and suggest appropriate action to Line Manager. Develop and implement appropriate procedures, processes and cross training Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements. Resolve issues or escalate them as required What will you bring? To grow and be successful in this role, you will ideally bring the following: Knowledge of Lending is a must. Knowledge on LoanIQ for minimum of 24 Months Concern for Quality and Standards Excellent communication skills in written and oral English Succeeding Through Collaboration Problem solving Accuracy and attention to detail You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the banks largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the banks strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. Were proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 97169 Job Posting End Date 02/06/2025 , 11.59pm, (Melbourne Australia)
