Journey Expert

Job Description

Automation Centre team s primary objective is to drive efficiencies across various Divisions including Commercial, Group Services, Institutional Operations, Customer Service Operations - AU and NZ and Support Functions at the Bengaluru Group Capability Centre (GCC) and collaborate with other functions in-countries on larger transformational initiatives of the bank. The team is focused on delivering value through application of AI, RPA, Process Modelling, Data Analytics and so on. This role will be responsible to deliver value (efficiency) to the AU Commercial business by utilizing the most relevant methods from a basket of advanced tools and methodologies such as AI, RPA, Data Analytics, R programming etc Automation Centre: This role reports to Portfolio Lead and to work closely with ANZ Plus Customer Migration team to efficiency and value. While working on special initiatives this role would need to interact with various levels of leadership across geographies. This role requires the staff to be a strategic thinker with exposure on Agile/Project Management practices including stakeholder engagement, change management, reporting and governance. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bengaluru What will your day look like? Should be a strategic thought partner to Influence the senior leadership to adapt and drive efficiency improvements. Should be a change agent to drive change agenda among cross functional and cross border stakeholders including peers and upward leadership Drive Automation project life cycle right from identifying impactful/feasible process candidates using technical understanding on RPA, AI, and Digitization technologies, Pre-Automation & Post-Automation VSMs preparations, contribute in standardizing the processes before BOT implementation, evaluating potential & actual efficiency impacts out of Automation implementations Solving business problems with utmost efficiency & effectiveness using strong analytical skills including - speed of converting input information to meaningful data, data analysis with latest analytical tools/ approaches, making effective decisions using critical thinking ability Continuously assess and understand the operational requirements to improve operational performance and business processes. Manage the portfolio of business improvement projects and ensure benefits delivery and execution of these projects with desired quality, on time, and within budget. Work on conceptualizing, designing and preparing impactful business PowerPoint presentations for senior Leadership. Understand the business requirements from top management and work collaboratively with relevant stakeholders to collect inputs and convert those into powerful presentations (ppts) with speed Should be an excellent facilitator to upskill staff through technical training sessions including topics on Agile, Lean, Problem-Solving techniques etc. Identifying opportunities including Gen AI, along with other technologies Connecting with technology and delivery partners conducting architectural review Conduct POCs with new technologies etc., What will you bring? To grow and be successful in this role, you will ideally bring the following: Overall 10+ years of banking experience and 6+ years of experience in driving process improvement initiatives Strong written and verbal communication skills as well as solid presentation skills, Proficiency in Confluence& Jira documentation/project tracking Experience in automations and programming will be added advantage Demonstrated analytical, process-oriented and data driven mind-set. Team player - Experience in working with large groups Exposure to work with onshore teams Lean/Six sigma and Agile certifications