Senior Customer Excellence Lead Pricing

Grade H - Office/ Core Responsible for managing and coordinating sales support and customer operations within the assigned area of responsibility, improving sales force effectiveness and efficiency, enabling an efficient interface between sales, customer service, supply chain and the customer, sharing best practice amongst sales professionals and highlighting improvement opportunities to optimise sales performance. The scope of the role will influence the grade this can include financial accountability, geographical scope, leadership responsibilities and overall level of responsibility.

Job Overview:

Duties and Responsibilities:

• Managing the aviation pricing team of approximately 6 members.
• Act as an SME for complex deals to support aviation internal stakeholders.
• Support global project implementation through providing process and systems input.
• Provide input, support and challenge to projects which require pricing expertise.
• Identify and drive continuous improvements in customer experience and Aviation efficiency within the team.
• Supporting queries and dispute management. Drive corrections and improvements in pricing administration to support an effective order to cash process.
• Managing and delivering pricing administration activities according to pre-set SLAs within the PROS pricing system including price set up of price agreements and market prices.
• Establish team KPIs to monitor all tasks related to pricing administration within the team.
• Some shift work may be required.

Qualification and Experience:

• Proven experience of 8 to 10 years; including 5 years in a Team Lead capacity
• Bachelor s degree and / or equivalent experience with a successful track record in process excellence or similar supporting roles.
• Strong interpersonal and communication skills with the ability to build relationships and influence at all levels.
• Experience in analysing and developing complex processes and an ability to successfully articulate these to the internal partners aligning with the business strategy.
• Data and systems knowledge including good understanding or experience of PROS, Salesforce, SAP and Appian systems would be an advantage.
• Good knowledge of commercial and general aviation business is preferable
  Ability to demonstrate strong cross- cultural relationship building skills.
• Understanding agile methodology is an advantage
• Fluent in English mandatory