Senior Counsellor & Process specialist

Job description

Company Overview:

At Student Grad, we are dedicated to empowering Indian students to pursue their dreams of studying abroad. With a focus on personalized, unbiased guidance, we simplify the study abroad process through expert advice and tailored services. Our mission is to help students not only study but also work and settle successfully in their chosen destinations. With offices based in Noida and Bangalore, and our head office in London, we aim to be a trusted partner in every student’s educational journey.

Job Summary:

The Operations Specialist – Study Abroad Services is responsible for supporting students through the entire international education journey, from initial counseling and university shortlisting to application management, visa support, and post-admission services. This role ensures a seamless experience for students by coordinating with internal teams, university representatives, and external stakeholders, while also managing data and enhancing service efficiency through CRM tools.

Key Responsibilities:

Student Counselling & Guidance

• Assess students’ academic background, career aspirations, and financial constraints to recommend suitable study destinations and academic programs.
• Conduct personalized counseling sessions to help students make informed academic and career decisions.
• Provide up-to-date information on universities, courses, tuition fees, scholarships, and admission timelines.

University Selection & Shortlisting

• Identify and shortlist universities and programs aligned with students’ academic profiles, career goals, and budget.
• Evaluate institutions based on factors like rankings, accreditation, curriculum, location, and cost of living.

Application Process Management

• Assist students in completing and submitting accurate and timely university applications.
• Ensure all application components (transcripts, recommendation letters, essays, etc.) comply with institutional requirements.
• Track and manage the application process, updating students regularly on progress and outcomes.

Documentation Assistance

• Guide students in preparing essential documents, including Statement of Purpose (SOP), Letters of Recommendation (LOR), resumes, and academic transcripts.
• Review and proofread documents to ensure clarity, formatting, and compliance with university standards.

Visa Guidance & Compliance

• Provide end-to-end support for student visa applications, including documentation, interview preparation, and adherence to country-specific visa regulations.
• Stay informed about changing visa policies and requirements across different countries.

Test Preparation Support

• Advise students on standardized tests such as GRE, GMAT, SAT, TOEFL, and IELTS.
• Provide resources or referrals for test preparation courses and coaching services.

University Liaison & Relationship Management

• Build and maintain effective relationships with university representatives and admissions offices.
• Coordinate with institutions on application queries, exceptions, and special student cases.

Post-Acceptance & Pre-Departure Support

• Assist students with housing arrangements, travel planning, health insurance, banking setup, and cultural adaptation.
• Organize and deliver pre-departure briefings and orientation sessions.

CRM & Data Management

• Maintain accurate student records, communication logs, and application progress in the CRM system.
• Ensure timely follow-ups and continuous support throughout the student journey.

Marketing & Outreach

• Represent the organization at study abroad fairs, webinars, school visits, and other promotional events.
• Collaborate with the marketing team to create engaging content, brochures, and digital campaigns to attract prospective students.

Educational Background:

Bachelor’s degree in a relevant field (e.g., International Relations, Education, Business).
Master’s degree (optional) in Education Counseling, International Studies, or related fields.

Key Skills:

Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.Attention to detail for accurate document handling.Knowledge of international education systems, university admission processes, and visa regulations.Proficiency in CRM software and MS Office applications.Experience:

2–5 years of experience in education counseling, international student services, or related fields.
Experience working with study-abroad agencies or universities is a plus.

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Have you previously worked in student counseling or international education services?
• Are you familiar with the application processes for major study destinations like the USA, UK, Canada, and Australia?
• Do you have experience using CRM software to manage student data and application progress?
• Have you assisted students with visa applications and interview preparation?
• What is your Notice Period..?
• What is your current CTC..?

Work Location: In person