Senior Consultant

Virtusa

4 - 11 years

18 - 20 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

mainframes c++ configuration itil framework mentoring root cause analysis change management scripting java automation application integration cobol incident management compliance application support integration troubleshooting itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams
Monitor application performance and stability, proactively identifying and addressing potential issues
Perform root cause analysis for recurring problems and implement long-term solutions
Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance
Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process
Develop and maintain support documentation, including knowledge base articles, runbooks, and technical guides
Implement and maintain application configurations, patches, and upgrades
Participate in on-call rotation to provide 24-7 support for critical applications
Conduct training and mentoring sessions for L1 and L2 support teams
Ensure compliance with ITIL standards and company policies, including change management and incident management processes
Extensive experience with Mainframe, Cobol, or Java/C++ Applications including configuration, administration, and support
Proficiency in scripting and automation to enhance support processes and workflows
Proven experience in managing escalations and providing L3 support
Ability to work independently and as part of a team in a fast-paced environment
Willingness to participate in on-call support rotation
Preferred Skills Knowledge of ITIL framework and best practices for IT service management
Experience in Application Support and Maintenance Previous experience in a similar role within a large enterprise environment

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