Senior Consultant Cisco Collab

Sr Consultant Cisco Collaboration

Primary Roles & Responsibilities:

• Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.

• Install and configure voice gateways as part of the Collaboration solutions

• Install and configure LAN switches and networking components

• Establish QOS policies

• Install and configure SIP border solutions (CUBE and other SBCs)

• Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.

• Troubleshoot integrated technology issues and maintain an accurate issues list.

• Provide systems administration training to clients

• Learn to understand the customer environment (technical and political) and when to escalate.

• Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)

• Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes

• Assist support technicians in troubleshooting client installation

• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities.

  Ensure further expansion of skill-set in the products & services that Black Box supports.

• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.

• Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.

• Perform other duties as assigned

Knowledge, Skills, Abilities

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind.

success.

Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.

Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment.

Interpersonal Relationships - Demonstrates appropriate and professional behavior at all times. Uses a high degree of tact and diplomacy in working with others. Models and exercises sound judgment regarding personal conduct. Is aware of one’s own style or preference and its impact on others. Earns the respect of others.

Problem Solving and Critical Thinking - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.

Education / Experience Requirements

• CCNP Voice/Collaboration or equivalent experience. (CCIE Voice/Collaboration strongly preferred)

• Bachelor’s degree and/or equivalent work/military experience (5+ years).

• This position requires Senior level experience with implementation, configuration, and troubleshooting in the following applications: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco IM and Presence (Jabber), Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Expressway/Collaboration Edge as well as Cisco Cloud Collaboration portfolio.

• MS Teams Direct Routing integration with CUBE or other SBC’s

• Experience with 3rd Party PBX is desirable

• Virtual Platforms like VMWARE, ORACLE Microsoft is Desirable

• Experience designing collaboration solutions given client requirements and goals

• Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs

• Strong understanding of cloud and virtualization technologies

• Automation, orchestration and/or development experience a plus

• Ability to manage and coordinate multiple projects

• Excellent communications and documentation skills

Supervisory Responsibility

This position has no direct reports.