Senior Configuration Manager

The Senior ITSM CMDB is responsible for maintaining CMDB and should actively be involved in the day-to-day update of the Configuration Items in CMDB. As part of the Global Operational Readiness team, you will actively engage and collaborate in the onboarding of new services with stakeholders. Your main responsibilities will include: - Addition, update, and maintenance of the Configuration Item (CI) types, CI attributes, and CI relationships in the CMDB. - Defining and documenting processes and procedures for creating and maintaining CIs and CI data. - Execution and continuous improvement of the IT Configuration Management framework, including governance, control, standards, processes, procedures, policies, and communications. - Working with CI Data Owners and stakeholders to ensure the quality of CMDB data and the up-to-date status of all CIs. - Managing continuous improvement of automation and maintenance of non-discoverable CI attributes. - Defining, implementing, and improving CI data governance processes when necessary. - Ensuring that CI data is managed using approved processes. - Experience with ServiceNow CMDB and its support for other ITSM processes (e.g., Incident, Problem, Change, and Asset Management). - Experience in defining and documenting governance processes and procedures and ensuring their compliance. - Managing the design, development, and implementation of process and/or CMDB enhancements. - Power BI experience and reporting. - Team handling. Desired Skills: - Able to influence and convince peers to support and comply with the Configuration Management process. - Exposure to tools other than SNOW. - Willingness to learn new skills. - A team player who collaborates effectively with others. - Ability to work in a complex, fast-paced, multi-client environment. - Self-starter who takes the initiative to achieve goals and objectives. - Excellent verbal and written communication skills. - ITIL v3 Foundation Level Certification or higher.,