Senior Configuration Manager

Role Overview: As a Senior ITSM CMDB at Ensono, you will be responsible for maintaining the Configuration Management Database (CMDB) by actively updating Configuration Items on a daily basis. Additionally, you will play a crucial role in the Global Operational Readiness team, participating in the onboarding of new services and collaborating with stakeholders. Key Responsibilities: - Responsible for adding, updating, and maintaining Configuration Item (CI) types, CI attributes, and CI relationships in the CMDB. - Define and document processes and procedures for creating and maintaining CIs and CI data. - Execute and continuously improve the IT Configuration Management framework, including governance, control, standards, processes, procedures, policies, and communications. - Work with CI Data Owners and stakeholders to ensure the quality and accuracy of CMDB data. - Manage the continuous improvement of automation and maintenance of non-discoverable CI attributes. - Define, implement, and enhance CI data governance processes as necessary. - Manage CI data using approved processes. - Utilize experience with ServiceNow CMDB and its support for other IT Service Management processes (e.g., Incident, Problem, Change, and Asset Management). - Define and document governance processes and ensure adherence to them. - Oversee the design, development, and implementation of process and/or CMDB enhancements. - Utilize Power BI for reporting purposes. - Experience in team management. Qualifications Required: - Ability to influence and persuade peers to adhere to the Configuration Management process. - Exposure to tools other than ServiceNow. - Willingness to learn new skills. - Strong team player with the ability to collaborate effectively. - Capable of working in a complex, fast-paced, multi-client environment. - Self-motivated individual who takes initiative to achieve goals and objectives. - Excellent verbal and written communication skills. - ITIL v3 Foundation Level Certification or later.,