Senior Collections Analyst

About ACA:
ACA was founded in 2002 by four former SEC regulators and one former state regulator The founders saw a need for investment advisers to receive expert guidance on existing and new regulations Over the years, ACA has grown both organically and by acquisition to expand our GRC business and technology solutions Our services now include GIPS standards verification, cybersecurity and technology risk, regulatory technology, ESG advisory, AML and financial crimes, financial and regulatory reporting, and Mirabella for establishing EU operations Job Summary: We are looking for a dynamic and experienced Senior Collections Analyst to join our AR finance team This role is critical in managing the end-to-end collections process, ensuring timely payments from B2B clients, and maintaining strong customer relationships The ideal candidate will have a strong background in AR collections within the tech or SaaS industry, with a customer-first mindset and excellent communication skills Key Responsibilities: Manage a portfolio of high-value enterprise and mid-market tech clients to ensure timely collections Conduct regular phone calls with international clients to follow up on outstanding payments and resolve billing issues Serve as the primary liaison for customer billing and payment inquiries, ensuring a seamless customer experience Collaborate closely with Sales, Customer Success, and Billing teams to resolve disputes and improve collection cycles Monitor AR aging reports and proactively follow up on overdue accounts to minimize DSO Analyze customer payment trends and provide actionable insights to improve cash flow Support month-end close activities and prepare AR-related reports for leadership Assist in process improvements and automation initiatives within the AR function Required Qualifications & Skills: Education: Any graduate (Bachelors in Finance, Accounting, or Business preferred) Experience: 610 years in AR collections, preferably in a tech, SaaS, or B2B environment Strong customer service and client-facing experience, with a focus on enterprise clients Proficiency in ERP systems and CRM tools (eg, Salesforce) Advanced Excel skills and familiarity with data analysis tools Excellent communication, negotiation, and problem-solving skills Ability to thrive in a fast-paced, high-growth tech environment Preferred Qualifications: Experience with monthly/quarterly billing and recurring revenue Knowledge of international collections and multi-currency transactions Familiarity with automation tools and process optimization in AR Why join our team We are the leading governance, risk, and compliance (GRC) advisor in financial services When you join ACA, you'll become part of a team whose unique combination of talent includes the industry's largest team of former regulators, compliance professionals, legal professionals, and GIPSstandards verifiers in the industry, along with practitioners in cybersecurity, ESG, and regulatory technology Our team enjoys an entrepreneurial work environment by offering innovative and tailored solutions for our clients We encourage creative thinking and making the most of your experience at ACA by offering multiple career paths We foster a culture of growth by focusing on continuous learning through inquiry and curiosity, and transparency If youre ready to be part of an award-winning, global team of thoughtful, talented, and committed professionals, youve come to the right place What we commit to: ACA is an equal opportunity employer that values diversity We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment Here at ACA, we have created a variety of programs to promote ACAs culture of inclusivity and work hard to ensure that all our employees have an equal opportunity to contribute to ACA and feel that ACA is exactly where they belong we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next Success as defined by you: We will provide the tools and flexibility, so you can make a meaningful impact, your way Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs