Senior Clinical Application Specialist - CT

Job Description

Job Description Summary Responsible for providing formal technical and clinical support in CT during the sales process within a geographic region. Responsibilities include delivering pre-sale product demonstrations, post-sale installation, training, customer service activities, and ongoing customer support. This includes on-site clinical in-servicing and go-live support. May also be required to take on a leadership role within the local team. . Job Description Roles and Responsibilities The incumbent will be responsible for providing clinical application support for CT to customers of radiology imaging solutions at healthcare facilities across the territory. They will deliver on-site training as well as remote technical assistance for troubleshooting and resolving product-related issues. They will also actively engage in promoting our products and services through presentations and demonstrations at conferences, trade shows, and customer sites. Provide on-site clinical application support to customers, including installation, configuration, testing, validation of application software, and user training. Assist in pre-sales activities by supporting marketing efforts with product evaluations and demonstrations, and by offering clinical input to potential customers. Remotely support customers with product selection, system configuration, connectivity, networking, and technical troubleshooting. Coordinate the activities of other application specialists assigned to customer sites. Collaborate closely with sales representatives to ensure effective communication of customer clinical needs and priorities. Work with internal teams (e.g., development, quality assurance, documentation) to relay customer requirements and feedback for existing and new products. Develop educational materials such as image galleries, brochures, posters, and videos. Attend conferences and trade shows to promote products and services to current and prospective customers. Act as a liaison between customers and internal departments to facilitate problem resolution and product improvement. Required Qualifications Masters degree in Medical Imaging Technology from an accredited university or college Minimum three years experience in radiology department of hospital with experience in CT Experience in PACS/RIS/HIS would be added advantage Desired Characteristics Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.