Senior Cisco Unified Communications Engineer

Job Title: Senior Cisco Unified Communications Engineer

Experience: 8–12 years

Locations: Hyderabad, Vizag

Job Summary:

Key Responsibilities:

• Design, implement, and support Cisco Unified Communications systems including CUCM, UCCE, CVP, and IP IVR solutions.
• Configure and manage Cisco Voice Gateways (SIP, H.323, MGCP) and call routing plans.
• Develop and troubleshoot ICM call routing scripts, CVP call flows, and Finesse desktop configurations.
• Deploy and integrate Webex Calling and Meetings in hybrid or cloud environments.
• Monitor voice call quality and optimize performance across the UC infrastructure.
• Collaborate with network, application, and security teams to integrate UC systems into broader enterprise architecture.
• Perform advanced troubleshooting of call flow failures, media path issues, and contact center escalations.
• Provide L3 support, lead technical escalations, and mentor junior engineers.
• Maintain detailed and up-to-date documentation for all UC systems, designs, and operational procedures.

Required Skills & Qualifications:

• 8–12 years of hands-on experience in Cisco Unified Communications and UCCE technologies.
• Strong expertise in UCCE with CVP, ICM scripting, and CUCM configuration.
• In-depth knowledge of VoIP protocols: SIP, H.323, MGCP.
• Experience with Cisco Finesse, CUIC, UCCX, and Voice Gateway management.
• Practical experience with Webex Meetings/Calling and hybrid collaboration environments.
• Excellent troubleshooting and performance optimization skills in UC environments.
• Strong communication, documentation, and client-facing abilities.
• Willingness to work in or relocate to Hyderabad or Vizag.