Senior Centre Manager - Microfinance

Location Name:

Job Purpose

Duties And Responsibilities

•  Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
•  Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
•  Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
•  Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
•  Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 – 500 customers
•  Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
•  Carry out end use monitoring of loans as per the process
•  Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
•  Create a daily report of tasks planned and executed and submit to Branch Manager.
•  Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
•  Ensuring critical parameters like lead to login are executed as per matrix .
•  Maintain centre meeting discipline, follow SOPs and code of conduct
  

Major Challenges

•  Quality sourcing and achieving targets as defined
•  Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
•  Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio