Senior Business Systems Analyst

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Provide comprehensive MI & Analytical support to Executive Leadership on key operations metrics across Servicing Functions within GSG. Responsibilities: Providing Analytical & Decision Support across GSG through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation) Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics Track and monitor key performance metrics across Servicing Functions in GSG and support executive MIS Utilize various data analysis tools and techniques to identify opportunities for operational efficiency improvement Collaborate with stakeholders to understand their analytical needs and translate these into effective solutions. Build collaborative relationships across GSG groups and participate on global teams to support process and system improvements through effective use of data. Stay updated with the latest industry trends and advancements in analytics methodologies and technologies. Role Requirements: Proficiency on Hive/SQL/Python/Statistical packages is essential with good understanding of Big Data ecosystems Familiarity with GSG functions Expertise in Machine Learning, Forecasting techniques will be an added advantage Exposure to data visualization tools especially Tableau Proven thought leadership, strong communication and relationship management skills Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities. Conceptual and creative thinker with extensive background and interest in quantitative business analytics. Project management skills and ability to identify and translate business information needs into insights. Critical Factors to Success: Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators Build collaborative relationships across GSG groups and participate on global teams evaluating processes and making suggestions for process and system improvements Ensure timely and accurate MIS based on customer requirements Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams Past Experience: Preferably a minimum 2-3 years experience Analysis/Data Science with experience in handling large data sets Academic Background: Bachelors Degree or equivalent, preferably in a quantitative field Post-graduate degree in a quantitative field will be an added advantage Enterprise Leadership Behaviors Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage