Senior Business Manager

JOB DESCRIPTION

Detailed Responsibilities-

• Be in charge of making every designer successful, and every client gets the best experience.
• This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target.
• Prospect relentlessly to build pipeline and build strong relationships with prospects.
• Own the experience we give every prospective customer from the first time they interact with us.
• Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information.
• You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement.
• Design Output-

- NPS / Net Promoter Score - This score indicates our promise to the customer.

- You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale).

- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers.

• As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
• You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements.
• You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
• People / Team Management

- Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team

EXPERTISE AND QUALIFICATIONS

What are we looking for?

• Graduate / Postgraduate

• Excellent verbal and written communications skills

• Strong listening and presentation skills

• Exposure to have built teams is an advantage

• Ability to multitask, prioritize, and manage time effectively

• The work location will be a showroom

• Saturdays & Sundays will be working

• Mondays will be weekly off